Welcome to Smart Fashion (smartfashion.store). We want you to have a smooth and satisfactory shopping experience. Please read our Refund Policy carefully to understand the conditions under which returns, exchanges, and refunds may be accepted.
1. Return Eligibility
Customers may request a return or exchange if:
- The product is defective, damaged, or incorrect upon delivery.
- The received item is significantly different from the product description.
- The product meets our return conditions and the request is submitted within the applicable return period.
To be eligible for a return, items should generally be unused, unworn, unwashed, and in their original packaging, with tags and labels attached where applicable.
2. Return Period
Please contact us within 3 days of receiving your order to report a damaged, defective, or incorrect product.
Return requests submitted after this period may not be accepted unless required by applicable law.
3. Non-Returnable Items
For hygiene and product-protection reasons, certain items may not be eligible for return or exchange, including:
- Used, worn, or washed clothing.
- Products damaged through misuse or improper handling.
- Items without original tags or packaging, where applicable.
- Products marked as non-returnable at the time of purchase.
These exclusions do not limit any rights customers may have under applicable law.
4. Refund Conditions
A refund may be approved if:
- The delivered product is defective or damaged.
- The wrong product was delivered.
- An eligible return is approved by our customer support team.
- An order is cancelled before dispatch and the payment has already been made.
Refunds will be processed after the returned product has been reviewed, where a return is required.
5. Refund Processing Time
Once your refund is approved, we will initiate the refund through the applicable payment method.
The time required for the refunded amount to appear in your account may depend on your payment provider, bank, or mobile financial service.
We will inform you if additional information is needed to process your refund.
6. Exchange Policy
If you receive a damaged, defective, or incorrect item, you may request an exchange, subject to product availability and approval.
Size or color exchanges may be considered if the item is unused and meets our return conditions. Customers should contact us before sending any product back.
7. Order Cancellation
Customers may request cancellation before an order is dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, customers should contact our support team for guidance.
If an eligible prepaid order is cancelled, any applicable refund will be processed according to this policy.
8. Return Shipping Costs
If a return is necessary because we delivered a defective, damaged, or incorrect product, Smart Fashion will provide instructions regarding the return shipping arrangements.
For other approved returns or exchanges, shipping costs may be the customer’s responsibility, subject to the terms communicated during the purchase and applicable law.
9. How to Request a Refund
To request a return, exchange, or refund, please contact Smart Fashion with the following information:
- Your order number.
- The product name.
- The reason for your request.
- Clear photos or videos of the product, if it is damaged or incorrect.
Please wait for our instructions before returning any item.
10. Policy Updates
Smart Fashion reserves the right to update this Refund Policy when necessary. Any updates will be published on this page, along with the revised effective date.
11. Contact Us
If you have any questions about our Refund Policy, returns, exchanges, or refunds, please contact us through the contact information provided on our website.
Smart Fashion
Website: https://smartfashion.store
Thank you for shopping with Smart Fashion!